Reservation terms

The transportation services are considered to be ordered provided the Transportation Request form properly filled in and duly signed by the Customer is placed with the Service Provider (or sent to him by fax) and the Service Provider confirms the acceptance of the order in writing (sends it by fax). Attached is the sample Transportation Request Form.
The order for tourist transportation services should be placed with the Service Provider not later than 10 days prior to the services start date.

The Customer and the Service Provider shall agree on the itinerary, route, travel conditions, date(s) of the ordered services, as well as number of tourists, price and other details concerning these services in writing, via e-mail, fax or by any other means.

Cancellation terms and conditions:
а) the Customer is entitled to cancel an order for the tourist transportation services or defer the date of services provision not later than 10 days prior to the services start date. In this case the Service Provider refunds to the Customer 100% of the sum of money the Customer paid for these services;
b) Should the Customer cancel an order for the services or defer the date of services provision within the period less than 10 days prior to the services start date, the Service Provider refunds to the Customer 50% of the sum of money the Customer paid for these services, or the Customer pays the Service Provider 50% of the cost of these services.